SKF Jobs in Pune 2024: Customer Service Representative
SKF is hiring for the position of Customer Service Representative at their Pune location. This is a full-time, work-from-office role with rotational shifts. All eligible and interested candidates are encouraged to apply by 10/07/2024, 06:44 PM. Below are the details about the vacancy:
Job Details:
- Job Posting ID: 19217
- Company Name: SKF
- Position: Customer Service Representative
- Location: Pune (Work from Office)
- Job Type: Full Time
- Shift Time: Rotational (Morning/Night)
Job Description:
- Generate MIS reports (weekly, monthly sales reports, sales budget compilation annually, GMS forecast quarterly).
- Handle customer orders, queries, and schedules efficiently and accurately.
- Monitor and ensure the complete execution of orders.
- Provide data and support to the supply chain planner.
- Report delivery deviations to customers.
- Implement improvement actions to reduce administrative errors.
- Support sales managers and engineers with customer requirements and system usage.
- Review orders as per contract and settle customer claims.
- Acknowledge orders, queries, and order status reports.
Responsibilities:
- Handle inquiries from IREPS and Direct OEM customers.
- Participate in tenders.
- Follow up with various departments for timely deliveries.
- Coordinate with manufacturing units (overseas and domestic) for stock and documentation.
- Create and update new customer and product masters.
Required Skills:
- Experience in handling key customer accounts and business units.
- Knowledge of commercials, supply chain, import/export, forecasting, MIS, etc.
- Experience in leading and coaching a customer service team.
- Stakeholder management and collaborative approach.
- Problem-solving skills.
- Timely response to customer inquiries.
- Order management and on-time delivery.
- Customer complaint handling.
- Meeting business targets.
- Deployment of tools and processes.
- Excellent verbal and written communication skills.
Qualifications:
- Education: Graduate
- Age: 18 to 55 years
- Experience: 1 to 5 years
- Languages: English and Hindi (mandatory), Marathi (optional)
Selection Process:
- Shortlisting based on qualifications.
- Telephonic or field interview for shortlisted candidates.
- Intimation via registered mobile number or email.
Application Details:
- Job Posting Date: 03-07-2024
- Last Date to Apply: 10-07-2024
- Salary: Based on the interview round
Industries:
- IT Services and IT Consulting
- Insurance
- Voice
- BPO/BPM
- Financial Services
- Human Resources Services
- Business Consulting and Services
- Investments
How to Apply:
Interested candidates can apply using the application button provided.
Disclaimer:
The information provided is for informational purposes only and taken from the official site of SKF. We do not guarantee recruitment. Recruitment is done as per the official process of the company. No fees are charged for providing this job information.
About SKF:
SKF, founded in 1907 with the invention of the self-aligning bearing, now offers solutions that enable rotation in various machinery, cars, airplane engines, and household products. With advancements in digitalization, SKF provides opportunities in sensorized bearings, condition monitoring, and connected factories.
For more information about SKF and their career opportunities, visit their career page.