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Kolte-Patil Developers Limited Jobs in Pune 2024 | Kolte-Patil Developers Limited Is Hiring for Help Desk Executive for Pune Location | Kolte-Patil Developers Limited Recruitment 2024

Kolte-Patil Developers Limited Jobs in Pune 2024 Job Opening: Help Desk Executive at Kolte-Patil Developers Limited

Kolte-Patil Developers Limited is currently hiring for the position of Help Desk Executive at their Pune location. This is a work-from-office opportunity. Interested and eligible candidates are encouraged to apply before the deadline: 10th July 2024, 06:44 PM.

Job Title: Help Desk Executive

Company: Kolte-Patil Developers Limited

Job Location: Pune, Maharashtra

Job Type: Full-time, Work from Office

Shifts: Rotational (Morning, Night)

Job Description:

  • Receive and log all incoming calls at the help desk.
  • Direct complaints and requests to the relevant departments or vendors based on priority.
  • Track and monitor the progress of each complaint/request until completion.
  • Maintain records of internal and external customer complaints and their resolutions.
  • Provide work orders to maintenance personnel for user requests/complaints.
  • Close out client work orders and follow up on pending tasks.
  • Escalate unresolved complaints according to escalation procedures.
  • Initiate emergency procedures during system failures.
  • Update callers on the status of their requests and gather feedback after resolution.
  • Prepare daily, weekly, and monthly reports including call completion times, manpower utilization, pending calls, and costs incurred.

Skills Required:

  • Good negotiation skills.
  • Strong interpersonal and communication skills.
  • Excellent time management and organizational skills.
  • Ability to handle telephone etiquette professionally.
  • Proficiency in English; knowledge of Hindi preferred.
  • Basic computer skills including MS Office.

Educational Qualification:

  • Graduation in any field, preferably with a background in Hospitality.


  • 1 to 3 years of relevant experience.

Age Limit: 18 to 55 years

Selection Process:

  • Shortlisting based on qualifications followed by telephonic or face-to-face interviews.

Application Deadline: July 10, 2024

Industry: Real Estate, IT Services, Consulting

Salary: As per interview performance

Languages Required: English, Hindi (Marathi preferred but not mandatory)

How to Apply: Click the link to apply directly through the official website.

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Note: This job posting is for informational purposes only. Recruitment is conducted as per the official process of the company. No fees are charged for providing this job information

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