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Wipro Jobs in Pune 2024 | Wipro Is Hiring for Associate for Pune Location | Wipro Recruitment 2024

Wipro Jobs in Pune 2024 | Associate Position | Apply by 20th July 2024

Company: Wipro
Location: Pune (Work from Office)
Position: Associate
Job Type: Full Time
Shift: Rotational (Morning/Night)
Job Posting ID: 3088849

Key Dates:

  • Application Deadline: 20th July 2024, 06:44 PM
  • Job Posting Date: 10th July 2024

Job Description:

As an Associate at Wipro, you will:

  • Manage transactions with required quality standards.
  • Field incoming help requests from clients via phone and email.
  • Document user information and nature of issues.
  • Update availability in the RAVE system.
  • Record, track, and document all queries and resolutions.
  • Follow standard processes to resolve client queries as per SLA.
  • Maintain internal knowledge bases and FAQs.
  • Identify trends in call logs to prevent future issues.
  • Update self-help documents to speed up resolution time.
  • Escalate serious issues to the Team Leader.
  • Ensure all product information is disclosed to clients.

Responsibilities:

  • Deliver excellent customer service by diagnosing and troubleshooting client queries.
  • Provide product support and guide users through step-by-step solutions.
  • Assist clients with product navigation and understanding features.
  • Maintain records of all customer queries.
  • Offer alternative solutions to retain client business.
  • Communicate effectively and follow up on scheduled callbacks.

Skills and Competencies:

  • Operational Excellence: Ensure superior customer service.
  • Product Knowledge: Stay current with product features and updates.
  • Collaborative Working: Partner with team leaders for training themes.
  • Problem Solving: Diagnose and resolve client queries efficiently.
  • Attention to Detail: Maintain accurate records.
  • Effective Communication: Organize and deliver clear messages.
  • Client Centricity: Focus on client needs and satisfaction.

Requirements:

  • Education: Any graduate.
  • Age: 18 to 35 years.
  • Experience: No experience required (advantageous if available).
  • Languages:
    • Mandatory: English, Hindi
    • Optional: Marathi

Selection Process:

  • Candidates will be shortlisted based on qualifications.
  • Selected candidates will be contacted for a telephonic or in-person interview.

Salary:

  • Based on the interview performance.

Office Address:

Plot No 31, M I D C, Phase-2, Rajiv Gandhi Infotech Park, Hinjawadi, Pune, Maharashtra 411057

Industry Type:

  • IT Services and Consulting
  • BPO/BPM
  • Financial Services
  • Human Resources Services
  • Business Consulting

How to Apply:

Click the apply button to submit your application before the deadline.

➡️Apply Now Here⬅️

About Wipro:

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions for clients’ complex digital transformation needs. With nearly 245,000 employees across 65 countries, Wipro is dedicated to helping clients, colleagues, and communities thrive.

Equal Employment Opportunity:

Wipro is an Equal Employment Opportunity employer. All employment decisions are made without regard to race, sex, national origin, disability, sexual orientation, or any other protected status.

Disclaimer:

The recruitment information provided is for informational purposes only. We do not charge any fee for this information.

Best of Luck for Your Interview!

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